The successful UX is a solid beam that extends across an organization. That beam is upheld by solid pillars.
The first is a capable UX team.
The team should have at least enough coverage in the areas of interaction design, visual design, content strategy, writing, and research.
Team members’ should refine their UX skills and stay current in design and research, trends and patterns, and refine their methodologies, and their communication skills.
The second is enough people and a budget to do the job well.
Our very general rule of thumb is 1 UX person for every 9 people writing code.
The third is executive support.
High-level management understands what UX is and aids it in tangible effective ways.
For example, providing leadership and vision related to business goals, granting budget for research, hiring full-time people or consultants when needed. Also, having the willingness and ability to change things at the organization to ensure a good user experience.
The fourth, user-focused team.
Everyone on the team should know who the users are, what they need, and how they behave. Everyone makes the effort to better understand the customers and focus as needed to make a positive user experience.
The fifth, the project schedule predicts and supports repetitive design and UX research.
Things that are difficult to design or that might need a lot of prototyping and iterations, or are important to the customer and the business, are placed earlier in the schedule, with developers’ involvement.
When all these pillars are strong, and of the same height, they form a sturdy foundation for UX processes. They make the design possible and easier for everyone at the organization.